• 20 •
Fault Possible cause Solution
The machine does not turn on.
Machine not connected to the power
supply.
Connect the machine to the power supply.
The pump is very noisy. No water in the tank. Refill with water. (section 4.4).
The coffee is too cold.
The “machine ready” light (15) was off
while switching the selection knob (17)
to the "
" position.
Wait until the “machine ready” light (15)
turns on.
The portafilter is not inserted for
preheating (section 5).
Preheat the portafilter.
Cold cups. Preheat the cups with hot water.
Milk does not froth.
It is not possible to prepare a
cappuccino.
Not suitable milk: powdered milk,
low-fat milk.
Use whole milk.
Dirty Pannarello.
Clean the Pannarello as described in
section 9.
No steam in the boiler.
Prime the circuit (section 4.5) and repeat
the operations described in section 8.
The coffee is dispensed too
fast, no foam builds up.
Too little coffee in the portafilter. Add coffee (section 5).
Coffee ground is too coarse. Use a different blend (section 6).
Coffee is old or not suitable. Use a different blend (section 6).
Old or not suitable pod. Change the pod.
One component missing in the
portafilter.
Make sure that all components are present
and that they have been installed properly.
Coffee is not dispensed or
dispensed only in drips.
No water. Refill with water. (section 4.4).
The grind is too fine. Use a different blend (section 6).
Coffee pressed in the portafilter. Shake the ground coffee.
Too much coffee in the portafilter.
Reduce the quantity of coffee in the
portafilter.
Knob (4) is open. Close the knob (4).
Traces of limestone. Descale the machine (section 10).
The filter in the portafilter is clogged. Clean the filter (Section 9).
Not suitable pod. Change type of pod.
Coffee drips from the edges.
The portafilter is incorrectly inserted
into the brew unit.
Insert the portafilter correctly (Section 5).
The upper edge of the portafilter is
dirty.
Clean the rim of the portafilter.
Pod wrongly inserted.
Insert the pod correctly. Make sure it does
not come out of the portafilter.
Too much coffee in the portafilter.
Reduce the quantity of coffee using the
measuring scoop.
Please contact an authorized service centre for any faults not covered in the above table or when the suggested
solutions do not solve the problem.
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